5 Best Agentforce Courses in 2025
By Alex • Updated Feb 4, 2025
Agentforce is a powerful AI tool in Salesforce that helps automate tasks and improve workflows. I’ve picked the best courses to learn how to use it in 2025.
Best Agentforce Courses
# | Course | Student Ratings |
|---|---|---|
1 | 4.7 ★ (595) | |
2 | 4.7 ★ (13) | |
3 | 4.7 ★ (12) | |
4 | 4.6 ★ (19) | |
5 | 4.4 ★ (170) |
How I Chose These Courses
I picked these courses based on what matters most when learning Agentforce:
- Clear explanations – The course should be easy to follow, even for beginners.
- Hands-on practice – I looked for courses that let you build real AI agents.
- Up-to-date content – Agentforce is new, so the course must cover the latest features.
- Instructor expertise – The instructor should have real experience with Salesforce AI.
1. Mastering Salesforce AI: Agentforce and Prompt Templates (Udemy)
- Platform: Udemy
- Instructor: Salesforce Developer
- Rating: 4.7/5 ★ (595 ratings)
My Take: If you’re looking to dive deep into Salesforce AI, this course is a solid choice. It covers Agentforce, Prompt Templates, and how to build AI-driven applications within Salesforce.
What I really liked is the hands-on approach—it's not just theory. You get practical guidance on configuring Agentforce, using Prompt Builder, and even customizing AI agents with Apex and REST APIs. The course also covers Einstein AI features like sales email automation and AI-powered customer service responses.
It’s best suited for Salesforce professionals who want to enhance their AI skills, but even if you’re just getting started, the explanations are clear enough to follow.
2. Build a Salesforce Agent to Chat with Unstructured PDF Data (Udemy)
- Platform: Udemy
- Instructor: Amrita K
- Rating: 4.7/5 ★ (13 ratings)
My Take: If you want to build a Salesforce AI agent that can process and chat with unstructured PDF data, this course is a great place to start. It walks you through key AI concepts like Retrieval-Augmented Generation (RAG), Einstein Data Library, and integrating AWS with Salesforce Data Cloud.
The hands-on projects are the highlight here. You’ll actually build an AI-powered support agent that can pull insights from PDFs and respond intelligently. The instructor does a good job of breaking things down step by step, so even if you’re new to working with unstructured data, you won’t feel lost.
This course is ideal for Salesforce developers and AI enthusiasts looking to add real-world AI automation skills to their toolkit.
3. Agentforce Unlocked: Learning the Salesforce AI Service Platform (LinkedIn Learning)
- Platform: LinkedIn Learning
- Instructor: Swapnil Amin
- Rating: 4.7/5 ★ (12 ratings)
My Take: If you're looking for a quick and easy introduction to Salesforce Agentforce, this course does the job. It’s a beginner-friendly guide that explains what Agentforce is, how it fits into the Salesforce ecosystem, and why it matters for customer service teams.
Swapnil Amin keeps things high-level—there’s no deep technical dive here—but that’s what makes it approachable. It’s great if you just want to understand Agentforce’s capabilities without getting overwhelmed. At just 17 minutes long, it’s more of an overview than a full training, but it’s a solid starting point for anyone curious about Salesforce AI.
4. Salesforce Agentforce: Building Intelligent Agents (Udemy)
- Platform: Udemy
- Instructor: Deepika Khanna
- Rating: 4.6/5 ★ (19 ratings)
My Take: This course is all about building smart AI agents within Salesforce using Data Cloud and Amazon S3. It’s hands-on, which makes it easy to follow along as you learn how to integrate unstructured data, automate workflows, and enhance AI-driven automation.
I liked how it breaks down complex concepts into simple steps. You’ll work on real projects, like connecting AI agents to Amazon S3 for data processing. If you're a Salesforce developer or business professional looking to automate tasks with AI, this course is a great pick.
5. Salesforce Certified AI Specialist Course and Practice Test (Udemy)
- Platform: Udemy
- Instructor: Mike Wheeler, Evan Wheeler, Ezekiel Wheeler
- Rating: 4.4/5 ★ (170 ratings)
My Take: If you’re preparing for the Salesforce Certified AI Specialist exam, this course is a great way to get ready. It covers all the key topics, from Agentforce and Einstein AI to advanced prompting techniques. The best part? It includes a timed practice test, so you can test your knowledge before the real exam.
Mike Wheeler and his team break things down in a way that’s easy to follow, even if you’re not an AI expert. The course also dives into Salesforce’s Trust Layer, Prompt Builder, and Model Builder— making it useful for both beginners and experienced users looking to sharpen their skills.
Frequently Asked Questions
What is Agentforce?
Agentforce is an AI tool in Salesforce that helps automate tasks and improve customer interactions. It uses AI models to assist with sales, support, and workflows.
Who should take an Agentforce course?
Anyone working with Salesforce who wants to use AI in their workflows. This includes developers, admins, sales teams, and customer support professionals.
Do I need Salesforce experience to learn Agentforce?
Some courses are beginner-friendly, but having basic Salesforce knowledge helps. If you’re new to Salesforce, start with an intro course before learning Agentforce.
How long does it take to learn Agentforce?
It depends on the course and your background. Some courses take a few hours, while more advanced ones can take several days to complete.
Which course is best for hands-on practice?
Look for courses with projects or real-world examples. Courses that cover Prompt Builder, Data Cloud, and custom AI agents are great for practical learning.